Doing Business With Advanced Labeling & Marking (dba), Diagraph of Florida, Inc.
Advanced Labeling & Marking has provided the industry with all types of Labeling, Marking and Coding Equipment for over 41 YEARS. We are one of the leading, most respected, well established Marking, Coding, and Labeling companies in Florida. We provide outstanding service, the latest technology in products and expert technical assistance for all types of applications. We offer total solutions for our customer's Labeling, Marking and Coding specifications. Advanced Labeling & Marking provides more ways to mark, code date or label products than most of our competitors. We can provide the right label or mark for your individual application and we back it with our "100% Customer Satisfaction Guarantee". We pride ourselves on not only offering some the best equipment in the industry, we also ensure excellent customer service and technical assistance for all of our products. We have factory trained technicians that can ensure quality technical service at our location or on-site at a customer's facility. On site training, installation and support is what sets us apart from most of the competition.
Advanced Labeling & Marking is located in South Florida, however, we are truly a Global Distributor, providing products for many countries around the world. Our customer base ranges from FORTUNE 500 companies to small family owned business. Our main focus is within Florida and surrounding states. Although our technical services are primarily dedicated to the Florida area, we have done installations and training in California, Georgia, and South Carolina. A large section of our sales are international, Central and South America, Caribbean, Canada and Mexico make up the bulk of our International Sales. We offer in-house repair and training for everything we sell and free technical phone support.
Technical Services: Installation, Training, Service, Repair. Free Technical Phone Support is also available.
We can provide all these services onsite (mainly within Florida or in our facility. Regular service hours are Monday through Friday from 8 AM till 5 PM Eastern Standard Time. Excluding Holidays.
All Service Work is performed by our Factory Trained Technicians
Standard Service Rates $165.00 per hour - (minimum 1 hour per visit, After Hours and Holidays are charged at premium rate of $190.00 per hour when required)
"Business Partner" Rates $115.00 per hour - to qualify for this discounted rate, one or all of the following criteria must be met: Purchase of equipment and related consumables like ink, solvent, parts, labels, ribbons, and other related consumables. Business Partners are provided priority service scheduling and "Loaner Equipment" when available.
Drive time is applicable to all service calls that require more then 30 minutes of travel time and is charged at $50.00 per hour.
- Average time to replace and test a thermal transfer printhead is 30 minutes or less.
- Average time to perform Linx 1400 or 2000 hr service is 45 minutes to 1 hour per machine.
- Average training for new machinery is 2 hours and covers label/message setup, startup/shutdown procedures, product maintenance and any questions the customers have. It is recommended that more then two operators attend training (no additional cost).
Advanced Labeling & Marking is a "Value Added Reseller" VAR, for many of the leading manufactures in the Product Identification Industry. We operate as a distributor for both common and specialty products, providing distribution sales and value-added services to all types of customers in various markets. We are a solution provider for any industry that requires some type of product identification. We are truly a "One Stop Solution Provider" we offer it all.